REFUND POLICY

Last Updated: August 12, 2026

This policy explains when we refund a SafePlace subscription and how to ask for one. It applies to subscriptions bought on this website. Purchases made inside an app store are refunded by that store, not by us — see the last section.

THE SHORT VERSION

If SafePlace is not what you expected, write to us within 14 days of a payment and we refund it in full. You do not have to explain why. This covers your first payment and every renewal alike.

CANCELLING IS NOT THE SAME AS A REFUND

Subscriptions renew automatically. Cancelling stops the next renewal and leaves your current period running to its end — no money moves. A refund returns money you have already paid, and ends premium access at the same time. You can cancel at any moment from the billing portal, which the app links to; you never need us for that.

AFTER THE 14 DAYS

We do not refund a period that has already been used, and we do not split a period in half. If the service was broken on our side for a meaningful stretch — you could not connect and it was our fault — write to us anyway. We would rather return money than keep it from someone we failed.

HOW TO ASK

Write to app@duosdigitos.com from the email address the subscription is on, and say which payment you mean. That is all we need — we can find the payment from your address.

We answer within two business days. Once approved, the money goes back the way it came, to the same card; the bank usually takes 5–10 business days to show it, and that part is out of our hands.

BOUGHT THROUGH AN APP STORE

A subscription bought inside the iOS app is charged by Apple, and only Apple can refund it — ask through reportaproblem.apple.com. The same is true for Google Play. We cannot refund those payments no matter how much we would like to; we can still help you work out which of the two you have.

YOUR RIGHTS UNDER LOCAL LAW

Nothing here takes away a right you have where you live. Where local consumer law gives you a longer or stronger right to a refund, that law wins over this page.

CONTACT

Questions about this policy: app@duosdigitos.com