REFUND POLICY

Last Updated: September 9, 2026

This policy explains when we refund a SafePlace subscription and how to ask for one. Today every subscription is bought inside an app, so the store that took the money is the one that gives it back — see the last section. This page still governs anything we sell directly, and it never takes away a right the store or your local law already gives you.

THE SHORT VERSION

Today every subscription is bought inside an app, so the store that took the money is the one that gives it back — Apple or Google Play, see the last section. Write to us and we will tell you exactly where to ask and help you get it done. If we ever charge you directly, the rule is simple: not what you expected — write to us within 14 days of a payment and we refund it in full, no questions asked, first payment and renewals alike.

CANCELLING IS NOT THE SAME AS A REFUND

Subscriptions renew automatically. Cancelling stops the next renewal and leaves your current period running to its end — no money moves. A refund returns money you have already paid, and ends premium access at the same time. You cancel where you bought it: Apple ID subscriptions on iOS, Google Play subscriptions on Android. You never need us for that.

AFTER THE 14 DAYS

We do not refund a period that has already been used, and we do not split a period in half. If the service was broken on our side for a meaningful stretch — you could not connect and it was our fault — write to us anyway. We would rather return money than keep it from someone we failed.

HOW TO ASK

Write to app@duosdigitos.com from the email address the subscription is on, and say which payment you mean. That is all we need — we can find the payment from your address.

We answer within two business days. For anything we charged directly, the money goes back the way it came; the bank usually takes 5–10 business days to show it, and that part is out of our hands. For a purchase made through Apple or Google Play, the store decides and the store pays — we will say which one you have and what to write.

BOUGHT THROUGH AN APP STORE

A subscription bought inside the iOS app is charged by Apple, and only Apple can refund it — ask through reportaproblem.apple.com. A subscription bought inside the Android app is charged by Google Play, and only Google can refund it — ask from your Google Play order history. We cannot refund those payments no matter how much we would like to; we can still help you work out which of the two you have.

YOUR RIGHTS UNDER LOCAL LAW

Nothing here takes away a right you have where you live. Where local consumer law gives you a longer or stronger right to a refund, that law wins over this page.

CONTACT

Questions about this policy: app@duosdigitos.com