SUPPORT
We're here to help with any questions or issues you have with SafePlace.
COMMON TOPICS
- Connection issues: The app tries every way in by itself and switches when one stops working, so there is usually nothing to set. If you want a particular one, open the preset you use, tap “How you connect” and pick it — it is a preference, not a promise: if it stops working we still connect another way and say so under the status.
- Slow speeds: Try connecting to a different region. Closer servers generally provide better performance.
- App not connecting: Make sure you have an active internet connection, then try disconnecting and reconnecting.
- Premium: Sign in on the Profile screen — with Apple on iOS, with Google on Android, or with a one-time code sent to your email in any app. Premium follows your account, not the machine, so every device you sign in on shares it. Bought it and the app still says free? Sign in with the same account you paid on, then reopen Profile.
BEFORE CONTACTING US
- Make sure you are on the latest version: the App Store on iOS, Google Play on Android, and for macOS and Windows the app updates itself — or download it again from safeplace.space
- Try restarting the app and your device
- Check if the issue persists on a different network (Wi-Fi vs cellular)