SUPPORT

We are here to help with any question or problem you have with SafePlace.

COMMON TOPICS

Connection issues: the app tries every way in by itself and switches when one stops working, so there is usually nothing to set. If you want a particular one, open the preset you use, tap “How you connect” and pick it — it is a preference, not a promise: if it stops working we still connect another way and say so under the status.
Slow speeds: try a different region. Closer servers are usually faster.
App not connecting: make sure the internet works at all, then disconnect and connect again.
Premium: sign in on the Profile screen — with Apple on iOS, with Google on Android, or with a one-time code sent to your email in any app. Premium follows your account, not the machine, so every device you sign in on shares it. Bought it and the app still says free? Sign in with the same account you paid on, then reopen Profile.

Make sure you are on the latest version: the macOS and Windows apps update themselves — or download the installer again from safeplace.space.
Restart the app and the device.
Check whether the problem repeats on another network (Wi-Fi or mobile).

We answer within two business days.